Privacy Policy
How Timber Rendholt collects, uses and protects your personal information.
1. Introduction
Timber Rendholt ("we", "us", "our") is dedicated to safeguarding the privacy of website visitors and customers. This Privacy Policy sets out which personal data we gather, the reasons for gathering it, and our procedures for managing it during your interaction with our website and offerings.
2. Information We Collect
- Identity data - name, date of birth, government-issued identification for onboarding and KYC/AML compliance.
- Contact data - telephone number, email address, mailing address.
- Financial data - transaction records, payment information, origin-of-funds documentation.
- Technical data - IP address, browser type, device identifiers, cookies and usage analytics.
3. How We Use Your Data
- To verify identity and comply with regulatory obligations.
- To deliver, support and enhance our services and platform.
- To process payments and detect fraudulent activity.
- To communicate with you regarding your account, updates and support requests.
- To communicate marketing materials where you have opted in (you may withdraw consent at any time).
4. Legal Basis
We handle personal data based on one or more valid grounds including: contract execution, legal requirement compliance, our legitimate business interests, or your explicit consent.
5. Sharing and Disclosure
We may share personal data with regulated payment providers, KYC/AML verification partners, cloud infrastructure providers, professional advisors, and competent authorities where required by law. We do not sell personal data.
6. International Transfers
When personal data is shared across borders outside your location, we implement suitable protections, such as standard contractual clauses.
7. Data Retention
We retain personal data for as long as necessary to provide services and satisfy legal, regulatory and accounting requirements - typically at least five years after the closure of an account.
8. Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and you may object to certain processing. To exercise these rights, contact us via the address below.
9. Cookies
We use essential and analytical cookies to operate the site and understand usage. You can manage cookies through your browser settings.
10. Security
We employ safeguards that are organisational, technical and physical with the objective of preventing personal data from experiencing unlawful access, loss, modification or damage. Complete security cannot be assured by any system, and absolute protection is not guaranteed.
11. Changes
We may update this Policy from time to time. The latest version will always be available on this page with the updated date.
12. Contact
For privacy questions or to exercise your rights, contact the Timber Rendholt Data Protection team via our contact page.