KYC & AML Policy

In practice, KYC at Timber Rendholt means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.

What we do not do

We will never request your internet banking credentials, complete card PIN, or device access permissions. Staff members are instructed never to ask for these details. Any request for such information originates from a third party and should be reported via our abuse reporting mechanism.

AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.

Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.

1. 01

   Legal obligation

   Entities that manage or facilitate the movement of customer assets must perform client identification prior to service delivery. This requirement is mandatory and extends to all accounts universally.

2. 02

   Protecting your money

   Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.

3. 03

   Keeping the platform clean

   Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.

4. 04

   Faster payouts later

   An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.

1. Identity document

A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.

2. Proof of address

A current document, typically distributed in recent months, containing your full name and current residence address matching your account registration. Common examples include a utility bill, financial institution statement, government tax correspondence, a municipal communication, or an official notification from a government body. Postal delivery addresses and third-party addresses do not fulfill this requirement.

3. Proof of payment method

Verification that the payment method is your property. For credit/debit cards, an image displaying your name, the initial six and terminal four digits alongside the validity period, with middle digits and CVV obscured is customary.

For bank transfers, a bank document or written confirmation bearing your name with the account reference number suffices. For digital payment platforms, a profile screenshot displaying your name and the corresponding account reference.

Formats and file size

Submission caps, document formats accepted and supplementary documentation requests are available within your account's verification section. Non-account language documents may necessitate certified translation; our compliance division will notify you accordingly.

1. 01

   Register

   Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.

2. 02

   Confirm contact details

   Authenticate your email and, if applicable, your mobile number. This establishes ownership of your communication methods.

3. 03

   Upload your identity document

   Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.

4. 04

   Upload proof of address

   Attach a current eligible document under your name at the registered address.

5. 05

   Confirm the payment method

   Present documentation confirming the payment source and withdrawal method you intend to utilize.

6. 06

   Screening and review

   The compliance division examines your submission, conducts necessary screening for regulatory compliance and financial risk, then either grants approval or requests amendments.

7. 07

   Confirmation

   You will be informed when your account status is updated. The active status displays consistently in your account verification area.

Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.

• Legible, thorough, unaltered document submissions receive expedited assessment.
• Requests submitted outside business hours are queued for the next working day.
• Enhanced review, where required, adds time and is communicated to you.

If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.

What is monitored

Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.

What can happen as a result

• A request for refreshed documents or an explanation of the source of funds.
• Freeze applied to an individual transaction during examination.
• Adjustment of the limits published in your account.
• Restriction or closure of the account where the law requires it.

Records

Personal identification details and payment history are preserved for the interval mandated by governing rules following relationship termination, maintained pursuant to our Privacy Policy. Certain legal frameworks restrict disclosure to customers regarding filed notifications.

• Give accurate, current and complete information, and keep it up to date.
• Use only your own funds and your own payment instruments - never someone else's.
• Keep one account only, and keep your credentials private.
• Respond to document requests within the timeframe stated in the request.
• Tell us promptly if you change country of residence, legal name or payment method.
• Notify us immediately of any suspected unauthorized use of your account.

Submission of fraudulent or modified documentation represents a breach of policy. This results in immediate account termination and notification to regulatory bodies where mandated.

Licenses & regulatory information